Returns Policy

At ORLANTHISE, we strive to provide our customers with high-quality products and exceptional service. However, if you are not completely satisfied with your purchase, we are here to help with our returns policy.

Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.
• Items must be unused and in the same condition that you received them.
• Products must be in the original packaging with all tags attached.
• Proof of purchase or receipt is required for processing any return.

Non-returnable Items

Certain types of items cannot be returned, such as personalized goods, perishable goods, or downloadable software products. Please contact our customer service for more information on specific items.

Return Process

1. Initiate your return by contacting our customer service team at [email protected]. Provide your order number and reason for return.
2. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number.
3. Package the items securely and include the RMA number inside the package.
4. Ship the package to our return address provided by our customer service.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed to your original method of payment within 10 business days.

Contact Us

If you have any questions or concerns about our Returns Policy, please reach out to our support team at [email protected].